Refund & Cancellation Policy

Overview

Refunds at a Glance

Contents

Refund Policy Sections

01

Who We Are

Decixium is a decision-intelligence and implementation brand of Wow Media Networks SAS, a company organized under the laws of the Republic of Colombia.

Wow Media Networks SAS develops and operates Decixium products and services and is responsible for the Decixium website, product and service descriptions, customer support, fulfillment, and Decixium’s own contractual obligations.

02

Scope

This Policy applies to purchases made directly from Decixium, including both digital products and implementation services.

These categories are not treated as the same type of purchase. The applicable refund analysis depends on the product or service purchased and the stage of delivery or performance.

• The Stall Point System is a one-time digital product and diagnostic toolkit.
• Decixium Commerce is a preparation and implementation service for digital-commerce infrastructure.

03

Decixium Commerce Implementation Services

Decixium Commerce is an implementation service. It is designed to help eligible sellers prepare, configure, and validate a digital-commerce operation using third-party technology and financial infrastructure.

The current implementation plans are offered as one-time Decixium service payments:

• USD 79 — Por tu cuenta: access to the private Command Center and the structured preparation and implementation route.
• USD 99 — Acompañado: the structured route plus guided implementation support as described at the time of purchase.

These amounts are payments for Decixium’s implementation service. They are not the buyer’s future transaction funds, and they are not a Decixium membership or recurring subscription.

Service performance may begin after successful payment through account provisioning, private-access creation, Command Center access, preparation activities, implementation support, or other service steps included in the purchased plan.

Decixium remains responsible for materially providing the Decixium service that was actually purchased and described before payment. If Decixium fails to provide a material part of the contracted service, an appropriate remedy may be available as described in this Policy and as required by applicable law.

04

Digital Products

Certain Decixium purchases, including The Stall Point System, are one-time digital products intended for electronic delivery or access after successful payment.

Because digital content may be delivered or made available immediately, completed digital-product purchases are generally final once the product has been materially delivered or accessed, subject always to mandatory consumer rights and the exceptions described in this Policy.

Where applicable law permits, beginning immediate digital delivery after the buyer has requested or consented to immediate access may affect an otherwise applicable statutory withdrawal right.

05

Third-Party Commerce Infrastructure

Decixium purchases may be processed through third-party commerce and payment infrastructure used to complete the transaction.

Depending on the transaction, that infrastructure may manage payment processing, transaction risk, applicable taxes, receipts, refunds, disputes, card-network procedures, or related commerce functions under its own applicable procedures and legal obligations.

Decixium and Wow Media Networks SAS remain responsible for Decixium’s own product or service description, customer support, fulfillment, and contractual obligations.

06

General Refund Position

Refunds are evaluated according to the type of purchase, the stage of delivery or performance, the reason for the request, transaction records, service or access records, and applicable law.

Digital products: once materially delivered or accessed, completed purchases are generally final unless an exception or mandatory legal right applies.

Implementation services: once Decixium has begun material performance, including provisioning access, delivering implementation resources, performing preparation work, or providing guided implementation, the amount already earned for work actually performed may be non-refundable to the extent permitted by law.

A simple change of mind, failure to use the purchased product or service, or disappointment with an external provider’s independent decision does not automatically create a right to a full refund.

07

When a Refund or Other Remedy May Be Available

Depending on the circumstances, a refund, partial refund, replacement, renewed access, correction, re-performance, cancellation, or another appropriate remedy may be available when:

• a purchased digital product was not delivered after confirmed payment;
• digital files are materially defective, corrupted, incomplete, or cannot reasonably be accessed as described;
• the purchased product or Decixium service is materially different from the description presented before purchase;
• Decixium materially fails to provide an implementation-service component that was included in the purchased plan;
• a duplicate transaction is confirmed;
• an unauthorized transaction is confirmed through the applicable payment or dispute process;
• applicable consumer-protection law requires a refund, cancellation, replacement, price reduction, withdrawal right, or another remedy;
• the applicable payment or commerce infrastructure determines that a reversal or refund is required under its lawful payment, fraud-prevention, dispute, or risk procedures.

Where a problem can reasonably be corrected, Decixium may first attempt an appropriate cure, such as restoring access, correcting delivery, replacing a file, re-performing an implementation step, or providing a missing service component.

08

When a Refund May Be Declined

Subject to applicable law, a refund may be declined or limited when:

• the purchased product or service was materially delivered in accordance with its pre-purchase description;
• the request is based solely on a change of mind after delivery, access, or material service performance began;
• the buyer decided not to use, complete, or continue with the purchased product or implementation service;
• the request is based on a third-party provider’s independent verification, compliance, payout, store-review, banking, or account decision rather than a material failure by Decixium;
• the buyer expected services, features, guarantees, customization, or outcomes that were not included in the description at purchase;
• the request is based on a particular revenue, conversion, approval, financial, marketing, sales, or business outcome that Decixium did not guarantee;
• a digital product has been substantially accessed, downloaded, copied, used, or consumed;
• a material portion of the purchased implementation service has already been performed, to the extent the law permits Decixium to retain payment for work already performed;
• there is evidence of fraud, refund abuse, chargeback abuse, manipulation, or repeated misuse of refund procedures;
• no mandatory legal or contractual basis for a refund otherwise applies.

09

How to Request Assistance

If you believe your purchase qualifies for a refund, cancellation, correction, or another remedy under this Policy, contact Decixium support:

Decixium Support
A brand of Wow Media Networks SAS
Colombia
Email: support@decixium.com

Please include, where available:

• your full name;
• the email address used for the purchase;
• your order, transaction, or receipt reference;
• the product or service purchased;
• the reason for the request;
• screenshots or other relevant evidence when reporting delivery, access, service-performance, or technical problems.

10

Processing, Access and Service Status

Refund or remedy requests may be reviewed using transaction records, delivery or access records, implementation-service records, correspondence with the buyer, the stage of service performance, applicable law, and relevant commerce or payment procedures.

If a refund is approved, the funds will normally be returned through the original transaction and to the original payment method where possible.

The time required for a refund to appear may depend on the applicable commerce infrastructure, card networks, the buyer’s bank, or other financial institutions involved in the transaction.

A full refund may result in termination of the license, Command Center access, activation rights, support rights, download links, or other access associated with the refunded purchase, to the extent permitted by applicable law.

11

Chargebacks and Payment Disputes

If you experience a legitimate delivery, access, duplicate-payment, transaction, or service-performance problem, we encourage you to contact Decixium support before initiating a chargeback so the issue can be reviewed promptly.

Third-party commerce or payment infrastructure, card networks, or issuing banks may independently review payment disputes and may reverse or refund transactions according to their applicable rules and risk procedures.

A chargeback, reversal, or refunded transaction may result in suspension or termination of access to the associated Decixium product or service.

Nothing in this section limits a buyer’s lawful right to dispute an unauthorized, fraudulent, duplicate, or otherwise legally disputable charge.

12

Mandatory Consumer Rights

Consumer-protection laws differ by country and jurisdiction. Some jurisdictions provide statutory withdrawal periods, conformity guarantees, service remedies, refund rights, cancellation rights, or other protections.

For digital content, certain withdrawal rights may depend on whether delivery began immediately and whether the buyer expressly requested or consented to that immediate delivery.

For services, applicable law may affect cancellation rights and the amount that may be retained for services already performed.

If applicable law, mandatory consumer-protection rules, or binding transaction requirements grant rights more favorable than this Policy, those mandatory rights will apply.

Nothing in this Policy excludes, restricts, waives, or overrides any right that cannot legally be excluded, restricted, waived, or overridden.

13

Changes to This Refund Policy

We may update this Policy when our products, services, commerce infrastructure, fulfillment methods, transaction procedures, risk requirements, or legal obligations change.

The revised version will be posted on this page with an updated “Last updated” date.

The version applicable to a purchase remains subject to mandatory consumer rights and the payment and commerce terms governing the transaction.

14

Contact Us

Questions about this Refund & Cancellation Policy, product delivery, service performance, access, or a purchase may be directed to:

Decixium
A brand of Wow Media Networks SAS
Republic of Colombia
Customer Support: support@decixium.com