Privacy Policy

01

Who Controls Your Information

Decixium is a decision-intelligence and decision-diagnostic brand of Wow Media Networks SAS, a company organized under the laws of the Republic of Colombia.

Wow Media Networks SAS acts as the data controller or responsible party for personal information collected directly by Decixium and covered by this Privacy Policy.

Some third-party providers, including payment and commerce providers, may independently determine how they process certain information under their own legal obligations and privacy policies.

Throughout this Privacy Policy, “Decixium,” “we,” “us,” and “our” refer to Decixium and, where legally applicable, Wow Media Networks SAS.

02

Scope of This Policy

This Privacy Policy applies to personal information processed through:

• decixium.com and related Decixium webpages;
• The Stall Point website and product pages;
• digital guides, diagnostic tools, downloads, and resources;
• checkout, payment, order, and delivery processes;
• contact, support, registration, and inquiry forms;
• email, SMS, and customer communications;
• newsletter and marketing subscriptions;
• analytics, advertising, and audience-measurement technologies;
• CRM, automation, support, and communication systems.

This Privacy Policy does not replace or control the independent privacy policies of third-party providers that process information for their own legally defined purposes.

03

Information We Collect

The information we collect depends on how you interact with Decixium.

We do not intentionally request sensitive personal information such as health information, biometric data, religious beliefs, political opinions, sexual orientation, or complete financial credentials through our standard website forms.

04

How We Obtain Information

We may obtain personal information:

• directly from you;
• automatically when you use our websites;
• from payment, commerce, and order-processing providers;
• from analytics, advertising, and attribution platforms;
• from form, CRM, email, SMS, or support systems;
• from publicly available professional or business sources;
• from partners when disclosure has been authorized.

When information is obtained from a third party, we process it only for legitimate purposes and subject to applicable law and relevant contractual restrictions.

05

CRM, Forms, and Communications

Decixium uses HighLevel, also known as GoHighLevel, to manage contact forms, customer records, inquiries, sales opportunities, customer support, appointments, email communications, SMS communications, and related workflow automations.

Information processed through HighLevel may include your name, email address, telephone number, company information, form responses, communication history, appointment information, purchase-related information, consent preferences, and records of your interactions with Decixium.

Decixium determines the purposes for which this information is collected and used. HighLevel generally processes information on our behalf as a service provider or data processor.

We use this information to respond to requests, provide support, manage customer relationships, deliver authorized communications, maintain records, and operate relevant automations.

Marketing emails or messages are sent only where permitted by applicable law.

You may unsubscribe from marketing emails using the unsubscribe link included in the message.

You may request that SMS communications stop by replying with an applicable opt-out instruction, such as “STOP,” where supported.

06

How We Use Personal Information

We may use personal information to:

• operate, maintain, and secure our websites;
• support purchases and digital product fulfillment;
• verify transactions and assist with fraud prevention;
• provide customer support;
• respond to questions, requests, or complaints;
• manage appointments and customer communications;
• send administrative and transactional communications;
• manage subscriptions and communication preferences;
• understand website use and product performance;
• improve content, tools, products, and user experience;
• measure campaigns and understand referral sources;
• deliver relevant marketing where permitted;
• protect users, systems, rights, and property;
• establish, exercise, or defend legal claims;
• comply with tax, accounting, regulatory, and legal duties;
• enforce our terms, policies, and agreements.

We do not use personal information to make solely automated decisions that produce legal or similarly significant effects without appropriate notice and safeguards where required by law.

07

Legal Bases for Processing

Depending on your location and the context, we may process personal information based on:

Consent

When you subscribe, accept non-essential cookies, request marketing communications, or authorize a specific use.

Contractual necessity

When processing is needed to complete or support a purchase, deliver a product, provide customer support, or fulfill an agreement with you.

Legal obligations

When processing is required for accounting, tax, regulatory, consumer-protection, fraud-prevention, or other legal obligations.

Legitimate interests

When reasonably necessary to operate and improve our services, secure our systems, understand performance, prevent abuse, communicate with users, and protect our business, provided those interests are not overridden by your rights.

Where Colombian law or another applicable law requires prior, express, and informed authorization, we will request that authorization unless a legal exception applies.

08

Cookies and Similar Technologies

Decixium may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, measure performance, understand usage, improve content, prevent fraud, and support advertising or campaign attribution.

Where required, non-essential cookies will not be activated until you provide consent.

Cookie preferences are managed through the consent controls available on the website.

Decixium uses Complianz to support cookie scanning, consent management, and the presentation of cookie-related information.

More detailed information about cookies, services, providers, and durations is available in our Cookie Policy .

09

Purchases and Payment Processing

Eligible Decixium digital-product purchases may be processed through third-party commerce and payment infrastructure.

Depending on the transaction, that infrastructure may process or manage information necessary for checkout, transaction authorization, applicable taxes, payment risk, receipts, refunds, disputes, fraud prevention, and related commerce functions.

Third-party commerce and payment infrastructure, issuing banks, card networks, and other financial institutions may independently collect and process information required to authorize and complete a payment.

Decixium may receive limited transaction and fulfillment information from the applicable commerce infrastructure, including:

• your name;
• email address;
• billing country or region where provided;
• product purchased;
• order, transaction, or customer identifiers;
• purchase amount and currency;
• payment status;
• refund, chargeback, dispute, or risk status;
• information reasonably required to provide customer support or deliver the purchased product.

Decixium and Wow Media Networks SAS do not intentionally receive or store your complete payment-card number, card security code, or equivalent payment credentials when your purchase is processed through third-party payment infrastructure.

Some third-party commerce, payment, banking, or financial providers may act as independent controllers or otherwise process certain personal information under their own legal obligations, privacy policies, and payment-network requirements.

10

How We Share Personal Information

We may disclose personal information only as reasonably necessary to the following categories of recipients:

• website hosting and infrastructure providers;
• content-delivery and security providers;
• commerce, payment, banking, and transaction-processing providers;
• CRM and automation platforms, including HighLevel;
• email, SMS, form, and communication providers;
• customer-support providers;
• analytics and performance-measurement providers;
• advertising and campaign-attribution platforms;
• professional advisers, accountants, auditors, and lawyers;
• government, regulatory, judicial, or law-enforcement authorities;
• successors in a merger, acquisition, restructuring, financing, or asset transfer.

Service providers acting on our behalf are permitted to process personal information only for the services they provide to us or as otherwise permitted by applicable law and agreements.

Certain independent providers may process information under their own legal obligations rather than solely on our behalf.

We do not sell personal information for monetary consideration.

Some advertising or analytics activities may nevertheless be treated as “sharing,” “targeted advertising,” or a similar regulated activity under certain privacy laws.

11

International Processing

Decixium serves users and customers in multiple countries.

Personal information may be processed in Colombia, the United States, Europe, and other jurisdictions in which our hosting, commerce, payment, CRM, communication, analytics, security, and technology providers operate.

International processing occurs where reasonably necessary to operate, secure, support, measure, market, sell, or deliver our websites, products, and services.

Privacy and data-protection laws may differ between countries. Where required, we use appropriate contractual, organizational, technical, or other lawful safeguards for international processing.

12

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, security, dispute-resolution, fraud-prevention, and enforcement obligations.

We may retain limited records after a deletion request when necessary to comply with law, prevent fraud, resolve disputes, enforce agreements, document compliance, or preserve evidence of the request.

13

Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

These measures may include:

• access controls;
• secure website connections;
• authentication measures;
• backups;
• security monitoring;
• software updates;
• provider review;
• data-minimization practices.

No website, transmission method, payment system, or storage system can be guaranteed to be completely secure.

14

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• confirm whether we process your personal information;
• access the information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion or suppression of information;
• request restriction of processing;
• object to certain processing;
• request portability of eligible information;
• withdraw consent at any time;
• opt out of direct marketing;
• request information about how your data has been used;
• file a complaint with a competent supervisory authority;
• receive equal service when exercising applicable rights.

These rights may be limited where retaining or processing the information is required by law, necessary to complete or document a transaction, protect legal rights, prevent fraud, or meet another valid legal exception.

Submitting a privacy request

Send your request to:

privacy@decixium.com

Include:

• your full name;
• the email address associated with your interaction;
• the right you wish to exercise;
• enough information to locate relevant records;
• supporting information reasonably needed to verify your identity.

We may request additional information to verify your identity before completing a request.

15

Regional Privacy Information

16

Marketing Communications

We may send product information, educational content, updates, or offers when you have consented or when another lawful basis permits the communication.

You may unsubscribe at any time by:

• selecting the unsubscribe link in an email;
• replying with an applicable SMS opt-out instruction;
• adjusting communication preferences where available;
• contacting privacy@decixium.com .

Even after opting out of marketing, you may continue to receive transactional, security, legal, purchase-related, or service-related communications.

17

Children’s Privacy

Decixium products and services are intended for adults and are not directed to individuals under 18 years of age.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, contact privacy@decixium.com so that we can review and, where appropriate, delete the information.

18

Third-Party Websites and Services

Our websites and business processes may link to or interact with third-party commerce platforms, payment providers, CRM systems, social networks, analytics services, video services, communication providers, and other external resources.

These may include services such as HighLevel, Google, Meta, YouTube, hosting and security providers, third-party commerce and payment infrastructure, and other services configured on our websites or business systems.

Third parties may act as service providers, processors, independent controllers, or separate businesses depending on the service and applicable law.

We do not control the independent privacy practices of those third parties.

Their collection and use of personal information may be governed by their own privacy policies, terms, legal obligations, and technology configurations.

19

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our products, commerce infrastructure, technology, legal obligations, or privacy practices.

The revised version will be posted on this page with an updated “Last updated” date.

Where legally required, we will provide additional notice or request renewed consent.